Subscription: Customer Payment
This article is to guide the Customer when paying for their subscription when there are payment requests from Merchants. |
Pay for your subscription to avoid suspension and penalties.
You can manually pay for your subscription when the Merchant sent a payment request via email.
Go to your registered email address and look for the Subject: “Subscription Payment Request for [Merchant Business Name]-[Subscription ID]”
Note that you will only receive this email if you have subscribed from one of the plans from the Merchant and the automatic payment has failed. Reason/s of failure maybe your credit card details or the payment provider.
3. Click the Review Subscription button to open your options. A new tab will open the Payment Request page showing the details of your subscription.
In order to make payments via the Payment Request page, choose Change Card. |
Change Card and Pay
Click the Change Card option then click the Submit button.
Enter your credit card details in the form.
3. Agree on Terms and Conditions by ticking the checkbox under “Add card to my account”
4. Click the Process Payment button.
Once the payment is successful, it will display a success message and the invoice status will change to PAID. |
Request Cancellation
Click the Request Cancellation option then click the Submit button.
Cancel Subscription modal will display showing the subscription details such as Subscription Number, Plan Name, Amount, and Cancellation Reasons.
3. Select the Cancellation Reason from the options. The selected reason will show in the text area below.
4. Click the Save button.
Once submitted a success message will display on page. The cancellation request will undergo an approval process by the Merchant. |