Subscriptions: Suspend & Cancel Configuration
This article focuses on the configuration of the suspension and cancellation of the customer subscription. |
This includes step by step procedure for the Merchant Owners and its users on how to configure the suspension and the cancellation of the customer subscriptions.
You can configure the suspension and penalties for every failed payment of the subscription when adding the subscription plan and during the edit.
Add Customer Subscription: Configuration
The fields under Configurations are just OPTIONAL. |
PENALTY
If you’d like to set penalties in the subscription, toggle on the Enable Penalty.
This will enable the settings for penalty.
Enter a value in the DAYS UNTIL PENALTY APPLIED field.
This refers to the number of days starting the count from Due Date until the penalty amount is applied.
Enter a value in the PENALTY AMOUNT field.
This refers to the amount to be added to the billing if the subscription has penalties.
Select Penalty Type.
Fixed
Running Amount
SUSPENSION & CANCELLATION
Auto-Suspend
When creating a subscription, you can enable auto-suspension. |
Toggle on the “Enable Auto-Suspend”
This will display the other configurations to suspend a subscription.
Select Failed Number of Attempts → if you want to suspend the subscription by the number of failed payment attempts. → Enter a numeric value on the text field.
Select Number of Unpaid Invoice → if you want to suspend the subscription by the number of unpaid invoices due to failed payments. → Enter a numeric value on the text field.
Cancel
As a customer, they have the right to cancel the subscription plan. You can control this when adding or editing the customer subscription. |
Enter a numeric value in ALLOWED NUMBER OF DAYS TO CANCEL field.
The customer or the Merchant Owner can initiate cancellation from the Start Date of the subscription (for new ones) or from last the last Invoice Date (for ongoing subscription).
(START DATE or LAST INVOICE DATE) + [x] allowed number of days to cancel