Customer FAQs

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You will find below the frequently asked questions for anything related to the customer side of Service Professionals.

SMS Opt-in/Opt-out

Q: What is an SMS Opt-in?

A: This is to allow customers receive SMS notifications from transactions created with the merchant.

SMS RESPONSES

KEYWORD

SMS ALERT

AGREE

Thanks for joining Service Professionals alerts! Msg&data rates may apply. Reply INFO for help, END to cancel.

INFO

For HELP please contact Your Service Professionals merchant or refer to this link https://securequickpay.com/faqhelp for the Frequently Asked Questions. Msg&data rates may apply. Reply END to cancel.

END

You have successfully unsubscribed from Service Professionals alerts. If you did not request for this, please contact your service professionals merchant.

Q: What will happen if I opted out to SMS alerts?

A: You will not receive any SMS alert from the merchant anymore.

Q: Can I opt-in anytime?

A: Yes, just send the same opt-in keyword listed above.

CONDITIONAL SMS RESPONSES

OUTLINE

SMS ALERT

Initial alert when customer is not yet opted in to SMS alerts.

Text AGREE to join Service Professionals alerts. Msg&data rates may apply. Reply INFO for help, END to cancel.

Sending an invalid keyword (e.g. Yes)

You have sent an invalid keyword '{invalidKeyword}'. Please contact support for keywords.

When customer is already opted in and merchant sends a payment link via SMS

{merchant.BusinessName} has sent you a payment link {paymentlink} for the amount of ${amount}. Your Reference code: {referenceCode}.

When merchant sends a transaction receipt via SMS

Thank you for your business! We have received your {paymentType} payment amounting to ${amount} for your transaction made on {date} with Invoice / Transaction #: {transactionNumber}. This is an acknowledgement receipt from {merchant.BusinessName} - {location}.

Quick Payment Link

Q: What is a Quick Payment Link?

A: This is to allow customers pay bills via QR code scanning or by clicking the link sent in customer’s email address.

Q: What modes of payment are available for me?

A: You can pay via Credit Card or ACH.

❖ Contact Merchant in case ACH payment is unavailable.

PAY VIA QR CODE

  1. Check your email address if you received a notification from the merchant.
    ❖ Don’t forget to check your spam/junk folder.

  2. Access Payment Link by scanning the provided QR code using preferred mobile device’ camera.

❖ Customer will be redirected to payment link page: {merchant.BusinessName}.servicepayapp.com/#/quick-payment/<link ID>/pay

  3. Tap the banner notification.

  4. Select Payment Type.

  5. Continue processing payment via Credit Card or ACH.

PAY FROM LINK VIA EMAIL ADDRESS

  1. Check your email address if you received a notification from the merchant.
    ❖ Don’t forget to check your spam/junk folder.

  2. Click Process to Pay button.

  3. Continue processing payment via Credit Card or ACH.